Hydrant Meter Rental

Contract water meters are used to measure the volume of water withdrawn from fire hydrants within the City of Murphy. The meters are available to customers by coming to the City Hall Customer Service Department. Meters are issued upon receipt of deposit and completion of our Hydrant Meter Application.

General Information

 

  • The meter monthly use fee is $100, plus $3 per every 1,000 gallons used.
  • There is a required deposit of $1,500 (must be paid by check), refundable upon return of meter in working condition.
  • There is a storm water fee of $3 each month.
  • You must furnish your own back flow device, and we would need copies of the testing done on it.


Water Leak Information

The City of Murphy ordinances allows customers who have suffered an excusable defect to receive a leak adjustment. All leaks are a priority; however, leaks posing a potential threat to health and safety are handled as emergencies and receive priority response. Please call our emergency number at 972-468-4236 if you are experiencing this kind of leak.

Please provide a Leak Credit Application to the Customer Service Department requesting a leak credit. Please include the service address along with the approximate dates the leak occurred and with the repair receipt in order to receive proper credit. A leak credit will be applied only after a customer presents proof of a repair of the leak to the Customer Service Department.


When Credits Will Be Applied

When the leak credit has been approved by the Customer Service Department, a credit will be applied on your water statement and you will be notified by letter of the credit. Leak credits are based on water usage consumption, not dollar amounts for 2 months prior to the month of the leak and 1 month after the leak. The leak credit will apply to water usage only and a leak credit shall be applied only once a 12 month period as appropriate. A maximum of 3 months of average leak credit will be considered during the duration of the leak. Please continue to make your monthly payments as scheduled.


General Tips and Information

Fire Hydrant Flushing

This division flushes fire hydrants throughout the entire distribution system on a monthly basis. This is done in an effort to dislodge any sediment that may be in the lines. Flushing is also done throughout the year for taste and odor complaints to remove air from the system after leaks, and before a newly installed main is put into service. Monthly flushing is done when water usage is at a minimum.

Don’t Pour Your Grease!

Did you know when you pour your cooking grease down the drain it collects in the sewer system forming a solid “grease log”? This “grease log” obstructs the sewer lines, which can cause the sewer to back up into homes and places of business.

Leave the Manholes Covered!

Manholes are covered and bolted for the protection of our sewer system and our citizens. Please do NOT tamper with or remove manhole covers. Removing a manhole cover can be a deadly mistake! Manholes can contain poisonous gases that can lead to serious illness or even death!

Check Your Clean-Outs

Clean-outs for your home service lines are located near the front of your home and look like two white pipes sticking up out of the ground. If you need to call a plumber for possible sewer problems, please make sure your clean-outs are visible and accessible.